Support Escalation Engineer jobs in Pune District

Hiring Technical Support Engineer-Carbon Black(EDR) in Pune. Yrs of Experience : 6-10 years Location : Pune The Sr. TSE/TSE is part of a team that is the contact for customers experiencing issues with installation, configuration, operation and management for Carbon Black solutions. They are, in many ways, the post-sale “face of Carbon Black” and must be passionate about helping our customers...

Roles & Responsibilities - Monitor operational workflows and system processes (data ingestion, post-ingestion, and UI delivery) to ensure smooth and uninterrupted service. - Monitor the health of our applications and troubleshoot by following provided runbooks or documentation. - Investigate and understand root causes for issues in business operations; develop and implement corrective actions -...

Sr. Softwre Engineer - SRE Supoort Experience: 5+ years Location: Pune (Hybrid) Shifts: Night Shifts We are seeking a skilled and proactive Support Engineer to join our team. The Support Engineer will play a crucial role in providing Tier 2 support for our applications and infrastructure. The ideal candidate should have experience supporting applications and infrastructure in an AWS Cloud...

We are hiring a Support Engineer with 2–4 years of experience, will be responsible for providing high-quality Level 2 (L2) support and end-to-end ownership of issues raised by users on the application. This role focuses on understanding user problems, reproducing and analyzing issues across environments, coordinating with internal teams, and ensuring clear, timely communication with all...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

What you’ll do:The primary function of the incumbent is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position...

We have immediate opportunity for AWS Devops Support ( Rotational Shift )– 6+ years – Synechron Job Role: - Sr. Java Developer Job Location: - Pune Hinjewadi 3, Bangalore or Hyderabad About Synechron We began life in 2001 as a small, self-funded team of technology specialists. Since then, we’ve grown our organization to 14,500+ people, across 58 offices, in 21 countries, in key global...

Entra ID & Active Directory Support Engineer Location: Pune Experience: 6-10 years Immediate joiners preferred. Kindly share resume to [email protected] with Sub of "Entra ID" along with notice period. Responsibilities: Provide ongoing operational support for Entra ID and AD to ensure smooth day-to-day operations. - Perform regular health checks, performance tuning, and...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

Job Position: Application Support Engineer Go Anywhere Job Type: Full-Time Company: Wipro Location: Pune Experience: 5 to 10+ Years Responsibility 1. Application Support: Managing application support tickets from initial triage to the closure of the ticket. 2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets are resolved. 3. Change...

About the Company We are a leading technology solutions provider dedicated to delivering innovative services and products to our clients. Our mission is to empower businesses through technology, fostering a culture of collaboration, integrity, and excellence. About the Role The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring...

We’re Hiring | IT Support EngineerLocation: Pune (Work from Office)Shift: US ShiftsExperience: 3 to 5 YearsCTC: Up to 7 LPAWe are looking for an IT Support Engineer with strong hands on experience in end user support, ITSM tools, and endpoint management. If you enjoy troubleshooting and supporting users in a fast paced environment, this role is for you.Key Skills Required:• End user IT support...

Overview The individual is key to the smooth operation of MUFG’s clients and internal reporting systems for its RS operation. The role will handle failures in production systems, including CXDH (ADF) and Power BI reports. Additional to this, the role will also need to develop PowerBI reports or ADF configurations. The role requires a professional who is a great problem solver, adaptable to new...

Responsible for resolving customer complaints related to network experience across 4G, 5G, IoT, FTTx – Home & AirFibre for HSI and VVM services. Analyze complaint trends, identify root causes, and collaborate with cross-functional teams to ensure prompt resolution and minimal impact on customer experience.Responsibilities1. Investigate and resolve customer complaints via multiple channels (Call...

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident...

Company DescriptionRokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to...

About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...

What you’ll do: The primary function of the incumbent is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position...