Support Escalation Engineer jobs in Mumbai

Job Description: L2 Azure AKS & ARO Support Engineer / AdministratorExperience : 3–5 YearsLocation : Mumbai ( Client Location )Job SummaryWe are seeking an experienced L2 Azure AKS & ARO Support Engineer / Administrator to provide operational and administrative support for Azure Kubernetes Service (AKS) and Azure Red Hat OpenShift (ARO) platforms. The ideal candidate will have strong Kubernetes...

Job Title: Technical Support Engineer - Application ManagementExperience Level: 3-7 YearsKey Responsibilities:Application Deployment & Management:- Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.- Oversee the deployment and basic administration of databases.- Ensure the continuous uptime and...

Hi,We are hiring for one of our client based in Mumbai.Job Titles: Junior Support EngineerExperience : FreshersSalary Bracket : Upto 2 LPALocation : Kandivali west MumbaiKey Responsibilities:-Technical Support: Provide first-level support to resolve customer issuesvia email, chat, remote access and phone.* Issue Diagnosis: Troubleshoot and diagnose software issues and checkenvironmental issues...

About Cimpress:Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $3.5B in revenue through customized print products, signage,...

Job Description for Floor Support Engineer.Experience: 3 to 5 years- Good Knowledge of Application and Infra support.- To ensure smooth functioning of IT infrastructure at client's office.- Strong Communication in English and Hindi languages.- Installation, configuration and troubleshooting email clients like Microsoft O365 and Outlook.- Managing and resolving User hardware/software/network...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Responsible for resolving customer complaints related to network experience across 4G, 5G, IoT, FTTx – Home & AirFibre for HSI and VVM services. Analyze complaint trends, identify root causes, and collaborate with cross-functional teams to ensure prompt resolution and minimal impact on customer experience.Responsibilities1. Investigate and resolve customer complaints via multiple channels (Call...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

About the Company We are a leading technology solutions provider dedicated to delivering innovative services and products to our clients. Our mission is to empower businesses through technology, fostering a culture of collaboration, integrity, and excellence. About the Role The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

BackgroundPraan (Praan, Inc.) is an impact focused deep-tech startup democratizing clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower...

Channel Support Manager- Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations- Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.- Track and analyze key performance metrics related to...

Job descriptionAbout KayanaKayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need...

- Job Description – Revolut Voice (Operations Expert Executive)- Position: Operations Expert Executive – Revolut Voice- Department: Operations / Customer Support- Work Mode: Voice Process-- Experience Required: Minimum 2 years- Working Days: 5 days/week (2 rotational weekly offs)- Cab facility: only available for odd hrs (10 pm to 6 am)- About the RoleWe are looking for an experienced and dynamic...

Customer Support SpecialistThis is an entry to mid level job role.GETSETFIT | Mumbai (Onsite – Malad)Location: Onsite – Malad, MumbaiType: Full-timeExperience: 0-3 yearsOffered Salary: Upto 35K per month + (performance-based bonus)At GETSETFIT, community is not a feature. It’s the product.We’re looking for a Client Relations Executive who can own member experience end-to-end, build genuine...

Job TitleProgram Manager – Application SupportLocationMumbai (Onsite)ExperienceMinimum 5 years (Application Support / IT Service Delivery)Notice PeriodEarly joiners preferred (Immediate to short notice)Role OverviewWe are looking for a Program Manager – Application Support to lead and govern end-to-end application support operations. The role requires strong ownership of ITIL-based service...

Mandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOpsGood to have: KafkaExperience :- 5 - 8 YearsPosition Purpose :-This is for a Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management,...

Role - Application Support EngineerKey Roles & Responsibilities :- Provide day-to-day technical/Functional support.- Act as the first point of contact for all application-related incidents and service requests.- Perform proactive application monitoring and troubleshooting to prevent outages.- Execute and manage incident response and root cause analysis.- Manage change requests and perform...