Responsible for resolving customer complaints related to network experience across 4G, 5G, IoT, FTTx – Home & AirFibre for HSI and VVM services. Analyze complaint trends, identify root causes, and collaborate with cross-functional teams to ensure prompt resolution and minimal impact on customer experience.ResponsibilitiesInvestigate and resolve customer complaints via multiple channels (Call...
ResponsibilitiesEDI FACT Management:Implement, maintain, and troubleshoot Electronic Data Interchange (EDI) systems, including the FACT EDI system.Coordinate with internal teams and external trading partners to ensure smooth data exchange through EDI formats (e.g., X12, EDIFACT).Monitor EDI transactions to ensure accuracy, completeness, and timeliness of data flow.Work on data mapping, error...
Company DescriptionThe Good Rice Alliance (TGRA), promoted by Bayer, focuses on addressing water and methane-intensive cultivation methods in rice farming, aiming to reduce greenhouse gas emissions through sustainable agricultural practices. The Alliance seeks to minimize practices like continuous flooding in rice farming, which contributes significantly to methane emissions. TGRA promotes...
PositionTechnical Support Manager - ProcurementAbout JiBeJiBe is a leading cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and...
Key ResponsibilitiesProfessionally and efficiently address customer queries and concerns primarily over the phone.Manage a high volume of inbound calls, ensuring a positive and helpful experience for every customer.Serve as the first point of contact for all customer service issues, providing accurate and complete information.Adhere to a 100% voice process, maintaining clarity and courtesy in all...
Minimum 8 years of experience in IT endpoint management and infrastructure support.Technical Expertise:Proven experience managing 3,000+ endpoints across multiple locations.Strong knowledge of endpoint security, patch management, and asset lifecycle management.Hands-on experience with tools such as Microsoft Intune, SCCM, Desktop Central, Service Desk, or similar endpoint management...
We’re hiring: Customer Support Specialist (Remote, US) | Street FDN $90,000 to $140,000 + equity + benefits Remote-first (US) | Full-time | Start ASAP Street FDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better. This is not a...
Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...
Role: IT Application Support Analyst Duration: Long Term Location:100% Remote Job Description: Required Skills and Qualifications: - We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. - We would need them to work in US hours. - We are looking for...
Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...
Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...
We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India Languages :- Excellent English + Gujarati/Punjabi/Nepali/FrenchNote :- Excellent English Speaking Skill Is MandatoryJob Description:This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in...
Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote) Job Title: Oracle Technical Support – SCM Duration : 6 Months (Contract) Experience: 7+ Years Location: Pan India Mode of work: Remote Job Description: Must-Have Skills: Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules. Proficiency in SQL / PL/SQL, Oracle...
SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot’s customers and make them truly successful in achieving their social media goals. As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and...
MatchMusic is a music technology platform that connects artists, curators, labels, and brands through transparent promotion, distribution, and B2B solutions. We work with creators, businesses, and partners worldwide, offering tools that simplify music growth, monetization, and discovery. We’re growing fast and looking for a Customer Support Specialist to become the frontline voice of...
Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...
Company Description The Good Rice Alliance (TGRA), promoted by Bayer, focuses on addressing water and methane-intensive cultivation methods in rice farming, aiming to reduce greenhouse gas emissions through sustainable agricultural practices. The Alliance seeks to minimize practices like continuous flooding in rice farming, which contributes significantly to methane emissions. TGRA promotes...
Position: Customer Support Executive Location: Remote/Rotational Shifts Experience: 1+ Years Salary: Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...