Support Escalation Engineer jobs in Lucknow

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

About the Company We are a leading technology solutions provider dedicated to delivering innovative services and products to our clients. Our mission is to empower businesses through technology, fostering a culture of collaboration, integrity, and excellence. About the Role The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

We’re hiring: Customer Support Specialist (Remote, US) | StreetFDN $90,000 to $140,000 + equity + benefits Remote-first (US) | Full-time | Start ASAP StreetFDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better. This is not a...

Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...

Location: Remote Timezone: Central European Work hours: 8 AM – 6 PM Job Type: Full-time Company Overview SoftSolutions is a leading Italian company specializing in software solutions for regulated financial markets. Since 1997, we have supported major banks and financial institutions in optimizing bond issuance processes and trading fixed-income instruments. With headquarters in Italy and...

SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot’s customers and make them truly successful in achieving their social media goals. As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and...

About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...

Project description Luxoft have been engaged by a leading financial institution to provide a technical BAU support analyst to provide support of the (1) Smartstream (CMS) cash management and liquidity and BAU activities (2) Linux adminstration (3) JBoss middleware management This support analyst will be responsible for providing technical support of the underlying application, releases and...

Key Responsibilities - Manage and troubleshoot cloud infrastructure including VMs, containers, and cloud‑native services (Linux & Windows). - Collaborate with cloud vendors to resolve technical issues and improve service quality. - Deploy and manage cloud resources: compute, storage, networking, and platform services. - Build automation scripts and Infrastructure as Code (IaC) using tools like...

Job description About The Role: We are seeking a Desktop Support Engineer to maintain our local network infrastructure and manage the upkeep of laptops, desktops, and servers, ensuring everything runs smoothly and securely. You will play a key role in keeping systems updated, secure, and aligned with business goals, while also controlling costs. Key Responsibilities: Maintain the existing...

Role: Senior Network Development Engineer Job level: IC3 Experience: 5 to 8 years Location: Bangalore (Hybrid) Job Description As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management. This...

About usAquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity...

Essential Functions: Serves as subject matter expert (SME) for security projects and initiatives. Advises on techniques and patterns for securing integration with external vendors or cloud providers. Leads regular design reviews for requirements implementation. Serves as an information security technical leader to address any issues or design concerns/questions. Communicates important security...

Customer Success Engineer – Cybersecurity Location: Remote (India preferred) Type: Full-time About the Role: As a Customer Success Engineer at Strobes, you’ll be the technical bridge between our customers and our platform. Your job is not just to keep customers satisfied but to help them stay genuinely secure. You will work closely with security teams to help them maximize value from our ASM,...

Job Title: Datacenter Engineer Company: Estarta Partner/Client: Cisco Work Location: Remote – India Job Summary Estarta is seeking a skilled Datacenter Engineer to support Cisco’s Customer Delivery Engineering function. The role focuses on delivering high-quality technical solutions, resolving complex issues, and driving technology adoption across large-scale environments. The ideal...

Position: Customer Support Executive Location: Remote/Rotational Shifts Experience: 1+ Years Salary: Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and...

Job description Job Description Function: DESKTOP TECHNICAL SUPPORT - Desktop Troubleshooting - Network Troubleshooting - +3 more - IT Support - Software Installation - International BPO Requirements: - Tech support/consultant profile ( tech support role) - Taking remote Access, Troubleshooting. - Installing the application to the system. - Hands on exp of any cloud computing platform and...