Project Description:We are seeking a experienced Application Support Engineer with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes, hands-on experience with AWS environments, and a proven ability to maintain application uptime and improve system performance across...
At Ascendion, we are committed to delivering highly reliable, scalable, and intelligent application-managed services for our customers. We are seeking a Application Support SME - SRE Leader, who will function as both a Subject Matter Expert (SME) and a Techno-Managerial leader.This role requires someone who brings a blend of deep technical expertise and strong leadership instincts capable of...
About LeadSquared:One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, Jyoti...
ResponsibilitiesDirect / Contributing ResponsibilitiesDirect Responsibilities1. Strategic Leadership & Operational Excellence- Global Support Ownership: Lead a high-visibility application support team Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC.- Service Improvement: Drive continuous improvement...
We are seeking a experienced Application Support Engineer with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes, hands-on experience with AWS environments, and a proven ability to maintain application uptime and improve system performance across banking...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...
Role: IT Application Support Analyst Duration: Long Term Location:100% Remote Job Description: Required Skills and Qualifications: - We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. - We would need them to work in US hours. - We are looking for...
Responsibilities Direct Responsibilities Strategic Leadership & Operational Excellence - Global Support Ownership: Lead a high-visibility application support team for CIB’s Client Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC. - Service Improvement: Drive continuous improvement in Incident,...
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...
Role: IT Application Support Analyst Duration: Long Term Location:100% Remote Job Description: Required Skills and Qualifications: - We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. - We would need them to work in US hours. - We are looking for...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...
Role: IT Application Support Analyst Duration: Long Term Location:100% Remote Job Description: Required Skills and Qualifications: - We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. - We would need them to work in US hours. - We are looking for...
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...
Role: IT Application Support Analyst Duration: Long Term Location:100% Remote Job Description: Required Skills and Qualifications: - We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. - We would need them to work in US hours. - We are looking for...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...
About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...